Refund and Returns
Your satisfaction is our first priority at Weber Performance Carburettors.
Contact us via phone +61 (0)3 9772 4238 or email us at sales@weberperformance.com.au before you ship any goods back to Weber Performance Carburettors. Sometimes a simple phone call will resolve an issue, or will help us determine what your specific problem is and work out the best solution for you.
Returns must be authorised with Weber Performance Carburettors prior to shipping.
Lynx Weber P/L trading as Weber Performance Carburettors will allow unused products to be returned at the discretion of Weber Performance Carburettors, where the goods are returned to Weber Performance carburettors in new and resalable condition and proof of purchase is supplied by the purchaser. Any tampering, attempted repair or modification to our supplied product (unless prior authorisation has been made) will void warranty.
Weber Performance Carburettors will offer a complete refund or exchange where the products or goods have arrived at the customer’s location in a damaged condition. If your order has arrived incomplete or missing items that have not already been discussed with Weber Performance Carburettors, you have a 10 days window after receiving the goods to make a claim that this has happened.
All returns are subject to Weber Performance Carburettors receiving the item back within 10 days of the purchaser receiving the goods (20 days international). Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition. If you wish to return the goods as you have changed your mind, we will gladly credit the amount towards another purchase, otherwise a 20% restocking fee will apply.
Return Shipping
Shipping is a not a refundable fee on returned goods. Returned freight costs is the responsibility of the customer.
Calibrated Parts (jets, emulsion tubes, venturi etc)
Due to the nature of use of calibrated parts in Weber carburettors, we do not offer return or exchange on these items. Please order carefully.
